It’s not enough to be good. House Washing Experts aim to serve you in the best way possible. If you’re going to look at all the external house washing companies in Brisbane, there’s a variety. Some companies offer affordable prices, some focus on the value they provide, while the best ones can provide both. Exterior house washing is not as easy as it seems. Inexperienced technicians may even mess things up. Results vary, so as a homeowner or a businessman, it’s really important to choose the right company. We understand that you want the highest value for your cleaning needs.

Given that, how do we assure our customers that we walk the talk and provide satisfying results? House Washing Experts are always open to answer your biggest questions. Be it about pressure cleaning, roof cleaning, and other services we offer.

Here are some of the most common questions you should ask external house washing companies.

Are the technicians certified?

External house washing companies employ technicians, but not all of them are certified. Surprisingly, they won’t tell you about this. So, it’s better to ask this question.

Cleaning your house with the use of complex, powerful equipment is highly effective. But when done improperly, it poses damage. This is what we don’t want you to deal with.

House Washing Experts can assure that we only employ certified technicians. Our team is continuously growing to serve more households in our service areas, but we make sure that they adhere to strict guidelines on effectively cleaning your property. We are a member of Master Builders Australia (MBA), and a Water Commission Certified Company. Although it isn’t mandatory, all our technicians have completed their Working at Heights Certification.

Is your external house washing company insured?

roof cleaning of external house washing companies

This is also another good question to know. Not all external house washing companies include this information on their websites, so it’s good to clarify this through a phone call or email.

A reliable company takes every single precaution to keep your home clean and safe from damage. Although we only hire competent, certified, and reliable technicians to our team, we recognize that accidents and injuries occur, no matter how much we try to avoid them. So, we make sure that we’re prepared for these instances.

Our work is fully covered by our $20 million public liability insurance, which means that you’ll always be protected. We won’t leave you behind.

In case you further want to ask questions about insured external house washing companies, these concerns are worth bringing up.

  • Ask a company if they are insured in case your property had damages after a service. Make sure that you don’t have to pay additional charges to repair any damage.
  • Ask about compensation for employees. Do they take care of their technicians? Make sure that you’re not in any way responsible for injuries that might occur during service.

Do you offer service guarantees?

A lot of companies, not just in the home services industry, misuse service guarantees. Some of them put up a long list of guarantees on their website to attract potential customers. But the truth is, once they’re on-site and something happens, they can’t hold their promises.

These are companies that you want to avoid as much as possible. At House Washing Experts, we only offer what we can. We’re not here to overpromise and underdeliver. We guarantee to deliver the most satisfying results for your property with the help of our technicians, methods, and equipment.

Our team offers a service guarantee that if we ever missed a spot, we’ll be happy to come back and fix it for you. We also have the best price guarantee, which allows our customers to get high-quality, professional external cleaning services at the most budget-friendly price.

If you want to delve deeper into these, you can consider asking these questions.

  • What if I’m not satisfied enough?
  • What should I expect from your service? Is there something else that you do differently compared to other companies?
  • Will you contact me before our appointment? How about after the job is done? Can you follow-up?

What do you use for cleaning?

Now, this is a general question. But you can go for the specifics once you figured out what type of service you are looking for. Surely, roof cleaning is different from driveway cleaning or window cleaning.

You should be highly concerned with a company’s cleaning equipment and solutions.

At House Washing Experts, we use a variety of tools and equipment. We mainly use soft bristle brushes and adjustable bristle pressure cleaners for our soft wash exterior cleaning services, so we can do our service based on your property’s current condition.

We also use special cleaning solutions with a safe, environmentally-friendly, and toxin-free formula. They’re designed to kill contaminants found in your roof, driveway, patio, and other parts of your home.

Can you tell me more about your company?

gutter cleaning of external house washing companies

This goes to potential customers who are probably new to exterior cleaning. You might either have no idea how the process works or found a new company to contact. Whatever it is, this is the perfect question to touch base and assess whether to hire the company or not.

To be specific, you should consider asking questions about experience, reputation and achievements.

  • How long have you been in the industry?
  • How many jobs have you completed?
  • What certifications do you have?
  • What’s your current Google rating?

House Washing Experts is in the exterior house washing industry since 2008. As of now, we’re proud to be the most desired exterior cleaning company for 10 years in Australia. Aside from this, we’re the highest-rated exterior house washing company in Brisbane on Google with a 4.9 rating, based on more than 200 reviews. We’re proud of everything we do. All of our accomplishments won’t be achieved without our customers who continue to support and trust us.

Key Takeaway

Here are some of the most common questions you can ask exterior house washing companies. At House Washing Experts, we really appreciate customers who ask questions. We see this as an opportunity to share with you our experience and achievements. Aside from high-quality, professional cleaning services, our goal is to provide excellent customer service.

Do you need a team who can clean your roof, walls, patio, driveway, windows and more? We’re here to help. You can call us at 1300 927 433, and we can answer any queries you have. Or you can fill out our form for a free quote. We look forward to serving you!