• Please organise all deliveries and other trade work to be conducted on a different day to your booking

• Vehicles will need to be removed from the driveway.

• Make sure all doors and windows are closed (including toilet windows). We recommend using old towels are rags to avoid any water ingress, as the cleaning solution has a mould inhibitor and can leave bleach marks and please stay inside while we are washing the premise to avoid any of the cleaning solution from touching your clothes and causing discoloration.

• Clear loose items patio/pergola areas including pots, ornaments, BBQs, hanging photos/features, all perishables (these include all fabrics such as cushions). We only conduct low pressure cleaning on home externals. Although all care is taken, it may still be possible for some water to enter through windows and doorframe gapping. We recommend the use of old towels/rags.

• We recommend some non-paint removing tape for windows/doors with gaps. To ensure items within your home are free from possible discolouring, please make sure to move belongings (couches, blinds, ornaments etc.) away from window frames if the windows tend to leak. We CANNOT tell if you have leaks.

• If you have a fishpond, it is advisable you cover up the pond if possible using a tarp, plastic, timber, etc. Also, please let us know about it in advance so we can take extra caution around this area of the home.

• Remove all clothes from the clothesline. We recommend not opening any windows or doors until the house has externally dried. If you are unsure about anything, please make sure to cover it tightly or move it out of the way prior to the job commencing.

• The cleaning solution can react with freshly painted areas, including varnished/lacquered/sealed decking. We advise a minimum 6 weeks curing time before cleaning. Failure to inform us will result in laminating and peeling to which we are not liable

• Generally speaking, plants and vegetation are quite resilient during the house washing procedure. On the rare occasion you may notice some slight wilting or burning but do not be alarmed, apply some fresh water on the vegetation. As long as the plant roots are healthy, the plant will be fine.

• All painted surfaces will oxidise or become dull in time. This can be dramatically increased if any surface receives direct sunlight i.e. driveways, painted walls/exteriors and decks (oiling has 12 months life span, after a clean you may notice a section where the mould has penetrated your oiled surface. We recommend applying a fresh coat of oil after your clean). Please note: Some markings on certain surfaces may not be removed completely i.e. Oxide, calcium, rust, red earth, hard water marks, pre-existing stains/markings, which can lead to loss of paint, bleeding etc. Due to UV and heat, darker surfaces are more prone to paint loss and hard water markings sooner than lighter pigmented colours.

• Bare wooden fixtures that have not been varnished/oiled (doors, window frames, posts etc) including wooden deck areas, that have not received a professionally applied new coat within the last 12 months, may need to be avoided due to the increased chance of
bleeding. Please NOTIFY the technician prior if you want these areas avoided!

• Areas like doors, window sills and all external painted areas will oxidise in time. If we can run a rag or our hand and see any chalk colour come off onto said surface then this shows oxide. This means the area is due for a paint and can sometimes react with the cleaning solution as mould and dirt are removed showing the true oxidised effect. This solely means the areas are highly due for some paint work to which we are not liable. Please repaint these areas if oxide has taken affect. Sometimes, internal paint has been used, generally on doors and window frames which are not rated for external conditions and can exacerbate the cleaning affects of the solution.

• Freshly painted areas will be water washed if requested at the owners risk. We prefer to avoid freshly painted areas until the recommended 6 week curing time.Please note, if you are not present after completion and wish to inspect the clean before finalising payment, we request you or a third party be available on the day. If you or said third party are not available, a $99 call out fee will be charged prior to arriving.

• Please be aware that all roof cleaning can be abrasive and will be done at the owner’s own risk.

• Depending on the age and the dirt/mould build up on the roof, there is an element of risk for leakage due to possible cracked tiles, corroded pointing on valleys.

• Customers with water tanks, please ensure to disconnect or divert your pipes, or cover your open tank holes with a tarp or some secured plastic. Please move any items that you believe may be affected by dirty water fallout off the roof.

• Any broken or cracked tiles will need to be fixed prior to job commencing to avoid water leakage through your roof. Please make us aware if you know of any downpipes that flow away from the direction of the curb. i.e. through another property.

• Due to the age, dirt and mould build up upon the roof, there is an element of chance that unnoticeable pre-existing damage to your roof may be present such as oxidization, chalking and paint deterioration from mould/lichen.

• Please note, if you are not present after completion and wish to inspect the clean before finalising payment, we request you or a third party be available on the day. If you orr said third party are not available, a $99 call out fee will be charged prior to arriving.

• Please be aware that pressure cleaning can be abrasive and will be done at the owner’s own risk. Please ensure all items within the cleaning area/s are moved prior to cleaning commencement. This includes pots, outdoor furniture, electrical items, pet beds etc. We strongly recommend that you tape up ANY exterior power points to avoid power tripping. We recommend the use of old towels/rags at the door base if  you are concerned with water ingress.

• Pressure Cleaning may be harsh – Please make us aware of any areas of concern BEFORE we begin pressure cleaning e.g. New Concrete, cracks, chips, soft areas, weakened areas, etc. Please note, if you are not present after completion and wish to inspect the clean before finalising payment, we request you or a third party be available on the day. If you or said third party are not available, a $99 call out fee will be charged prior to arriving.