Terms & Conditions for House Washing, Roof Cleaning, Driveway Cleaning, Gutter Cleaning or High Pressure Cleaning | House Washing Experts in Brisbane
Introduction
Cancellation Policy
Payment Policy
When do you expect to receive payment?
- Payment can be made via Credit Card or Cash On-site.
Credit cards will be charged once the work is complete - Late payments will incur a charge of 15% of the total bill once it exceeds 30 days.
What forms of payment do you expect?
- We accept, VISA and MASTERCARD via Credit Card or Debit Card
Where can customers send the payment?
- Payment will be via a secure payment URL during the booking process.
How far in advance can bookings be made and paid for?
- A booking can be made and paid for up to 12 months in advance.
What happens after payment has been made?
- An invoice will be emailed to your allocated booking email address.
How can customers contact you?
Website : www.housewashingexperts.com.au
Address : Brisbane, QLD Australia
Phone : 1300 927 433
Email : admin@housewashingexperts.com.au
Scope
The parties agree that the scope of work is:
House Washing Experts performing all work/s outlined within confirmed quote sent by House Washing Experts.
When the agreement becomes legal
The Agreement will form an agreement between the parties when Customer executes the Agreement.
What will be delivered and when
Subject to the Agreement, Provider will supply Deliverables to Customer in accordance with the Scope.
Customer acknowledges and agrees that certain parts of the Site may be inaccessible to the Deliverables. Customer agrees that the Provider may deem certain parts of the Site unable to be cleaned at its discretion.
Customer responsibilities
Customer agrees and acknowledges that the likelihood of damage to property is reduced significantly if Customer is present during the provision of the Deliverables. If Customer chooses not to be present during the provision of the Deliverables to check during the Deliverables, Customer does so at its own risk. Customer agrees and acknowledges that it is the sole responsibility of Customer to eliminate all gaps on the exterior of a structure that could allow the omnidirectional spray required for the Deliverables to spray into the interior of a structure.
Customer agrees and acknowledges that only the Provider will provide the Deliverables. Customer agrees that it will not participate in the provision of the Deliverables.
Customer obligations
Customer will cooperate reasonably and in good faith with Provider. In order to fulfil this obligation, Customer agrees without limitation to:
- perform in a timely manner any tasks reasonably necessary to enable Provider to provide the Deliverables.
- inform Provider of all matters necessary for it to provide the Deliverables.
- provide Provider with directions or instructions at Provider’s request.
- provide Provider with such access to sites, files and data as is necessary to safely deliver and, where required, install the Deliverables provide the Provider with such licences as are necessary to provide the Deliverables deliver any Customer deliverables and other Customer obligations that the parties agree to in writing from time to time and respond in a timely manner to Provider’s inquiries related to the Deliverables.
Information and errors
Timeframes
Changes to Deliverables by Customer
After Customer has directed Provider to provide Deliverables, and prior to the delivery of Deliverables, Customer may only direct Provider to change the Deliverables with Provider’s written agreement.
Customer acknowledges that a change in Deliverables at its direction may result in a change in fees and charges payable to Provider, and in the delivery timetable.
Cancellation
Cancellation fee
Any cancellation or reschedule made less than 48 hours will result a cancellation fee. The amount of the fee will be equal to 50% of the complete service quoted or $120 which is more. Please refer to our cancellation policy located at https://www.housewashingexperts.com.au/cancellation-policy/
Non-delivery
Access
Faults in Deliverables
Additional work
Timing for payment of the fees
GST
When payment is deemed to be made
Failure to pay
If Customer fails to pay Provider any amount under the Agreement on the due date for payment, Provider may immediately do any or all of the following, without any liability, until all overdue fees are paid:
- charge Customer interest on the overdue amount at 5% above the Reserve Bank of Australia cash rate;
- suspend Customer’s use of any or all of the Deliverables;
- terminate the Agreement without any obligation to refund Customer any money in respect of the cancellation, even if the contractual term of the Agreement has not expired;
- initiate proceedings against Customer to recover the overdue amount (despite any dispute resolution clause in the Agreement); and
- recover all costs in relation to any action taken against Customer to recover overdue amounts, including but not limited to legal costs and outlays on a full indemnity basis.
Provider’s set-off rights
Exclusion of express warranties
Limitations, exclusions and indemnities subject to the law
Exclusion of implied conditions
Limitation of liability
- reliance on the Provider’s advice.
- technical advice, modelling or calculations provided the Provider.
- the Customer or its personnel’s failure to follow the Provider’s advice or instructions.
- the Customer’s failure to provide sufficient access or accurate information for the Provider to provide the Deliverables.
- failure of any third party component including, without limitation, equipment, materials, tools or power failure.
- the Customer’s failure to observe proper safety measures and procedures.
- the delivery, setup and installation of Deliverables.
- the use, or breakdown of, Equipment.
- any harm to or claim by a third party in connection with the Deliverables.
- any personal injury or death arising directly or indirectly in connection with the Agreement.
- any loss or damage to property arising directly or indirectly in connection with the Agreement.
- any loss or damage to property arising directly or indirectly from water damage caused by the Deliverables.
- any unauthorised activity in relation to the Deliverables.
- the Customer’s use of or reliance on the Deliverables for a purpose other than the business purposes of the Customer or the reasonably expected purpose of the Deliverables.
- any act or omission of the Provider, its personnel or any related body corporate under or in relation to the Agreement.
- the Provider’s breach of the Agreement.
- the termination of the Agreement.
- the Customer’s failure to fulfil its obligations under the Agreement.
- any delay in the provision of the Deliverables.
Operation of compulsory conditions
Where a Non Excludable Condition is deemed to apply, to the fullest extent possible under the law, Provider limits its liability for any breach to:
in the case of goods:
the re-supply of the goods or payment of the cost of the re-supply of the goods. or the replacement or repair of the goods or payment of the cost of replacement or repair of the goods.
in the case of Deliverables:
the re-supply of the Deliverables affected by the breach or the payment of the cost of such re-supply of the Deliverables.
General indemnity
Specific indemnities
- the Customer’s breach of the Agreement.
- the Provider’s enforcement of its rights in connection with the Agreement, including legal costs on a full indemnity basis.
- any harm to, claim or action by a third party arising directly or indirectly from the Customer’s use of the Deliverables.
- any personal injury or death arising directly or indirectly out of the Customer’s conduct.
- any damage to property arising directly or indirectly out of the Customer’s conduct.
- any negligent or unlawful act or omission by the Customer in connection with the Deliverables.
- the Provider’s or a third party’s reliance on a misleading representation made by a Customer.
- a contract in force between the Customer and a third party connected with the Deliverables.
Conditions of indemnity
Communications
Relationship of parties
Governing law
Amendment
Boilerplate and interpretation
The parties agree to:
the LawPatch boilerplate terms and the LawPatch interpretation principles.
Definitions
Agreement
mean the legally binding agreement embodied in this document entitled “Terms of Business”.
Australian Consumer Law
means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Communication, Communications
means any written communication including each notice, consent, approval, request and demand) under or in connection with the Agreement.
Consequential Loss
means loss of revenue, loss of profits, loss of anticipated savings or business, pure economic loss, loss of data, loss of value of equipment (other than the cost of repair), loss of opportunity or expectation loss, and any other form of consequential, special, indirect, punitive or exemplary loss or damages.
Cost, Costs
means any costs, expenses, losses, damages, claims, demands, proceedings, and other liability.
Customer
means the party sent a quote by House Washing Experts.
Deliverable, Deliverables
means the Deliverables that the Provider is in the Business of providing.
Indemnified
means Provider and its directors, employees, contractors and agents.
Non Excludable Condition, Non Excludable Conditions
means any guarantee, condition or warranty (such as the consumer guarantees implied by the Competition and Consumer Act 2010 (Cth)), which cannot by law be excluded.
Provider
means House Washing Experts.
Scope
means the section of this document entitled “Scope”.
Site
means the geographical location upon which the Deliverables are provided by the Provider.
Associate with us
Call us today
Associate with us