We schedule crews, vehicles and time slots specifically for your booking. Late cancellations mean we usually can't rebook that slot for another customer.
If you cancel or reschedule without the required notice, the following fees apply:
| When you cancel or reschedule | Fee |
|---|---|
| With the required notice | No fee |
| Less than the required notice, but more than 24 hours before the scheduled start time | 50% of quoted price (minimum $120) |
| 24 hours or less before the scheduled start time | 75% of quoted price (minimum $120) |
| On-site cancellation, no-show, or no access to the property when our crew arrives | 100% of quoted price |
The quickest way is our online Cancellation / Rebooking form, available any time. Your request is time-stamped the moment you submit it, so this is the best way to make sure your notice is recorded, including on weekends and after hours.
Cancel or reschedule a bookingYou can also call us on 1300 927 433 during office hours (Monday to Friday, 8:30 am to 5:30 pm).
If we reschedule your booking because of weather, safety or our own availability, there is no fee. We'll contact you to arrange a new time.
Any cancellation fee will be charged to the card on file, or invoiced if no card was provided. By providing your card details, you authorise us to charge the applicable cancellation, no-show or no-access fee.
Giving us enough notice lets us offer the slot to another customer. We appreciate your understanding.
